By placing an order on the Website, the Customer agrees with the form of communication (by telephone or e-mail) through which Company carries out its operations on the Website.
If the Company confirms the acceptance of an order, this will imply a full acceptance of the Order terms. Acceptance of the order by Company is considered complete when there is an electronic confirmation (e-mail) from the Company to the Customer, without requiring a confirmation of receipt from the latter.
Company shall, under no circumstances, deem an unconfirmed Order as having the value of a Contract. Therefore, the CONTRACT is effective upon confirmation of the ORDER by the COMPANY. Consequently, until the confirmation of the order by the COMPANY, there is no contract relationship between the Customer and the Company as regards to the sale of Product ordered and the Company has no obligation in relation to this aspect.
Typically, the delivery / receipt period of the Products takes 1-2 business days of the confirmation of the order by ENTERPRISES – by phone or email. Orders received from Monday to Friday between 9am and 6pm, Saturday between 9am and 2pm, will be processed within this timeframe and will be delivered by courier. The standard delivery time for the courier is 1-2 business days from package pickup.
However, ENTERPRISES reserves the right to delay or cancel certain deliveries in special situations such as fires, epidemics, floods, explosions, strikes, wars, terrorist acts, protests, etc. Property and product risks are passed from the COMPANY to the CUSTOMER on the date of delivery of the Products and the receipt of the courier’s receipt document, provided that the CUSTOMER paid for the Products. If the CUSTOMER does not make any mention of the integrity of the product packaging at the time of delivery, the CUSTOMER will not be able to claim any compensation for the apparent defects of the products after delivery.Products ordered must be paid in full by Customers at the time of their receipt at the ENTERPRISES work location or the delivery of Products under the sanction of non-delivery and payment of all damages caused by non-payment for the Product. Ownership of the Products ordered is transferred at the date of full payment of the Products cost. The price, payment method and payment terms are specified in the ORDER.COMPANY will issue to CUSTOMER an invoice for the Products and services to be delivered, the CUSTOMER being obliged to provide all the information required for issuing the invoice in accordance with the legislation in force. Payment to the courierPayment will be made directly to the shipping service based on the receipt. If the CUSTOMER fails to pay the price of the Product, the ordered Products will not be delivered. In the case of payment upon delivery, the CUSTOMER shall pay the delivery fee to the courier. The Customers should know that in the case of delivery by courier, the shipping service representative it is not authorized by the COMPANY to allow the CUSTOMER to open the parcels before signing the delivery, but only after signing the delivery and payment of Products price. Direct payment at the Company’s work location, at TITAN store located at “TITAN Galleries”, 1st floor, M-S: 09: 00-21: 00 / S.:09:00-18:00, Str. Liviu Rebreanu nr. 2, Bucharest, based on invoice and receipt. Payment of Products may be made in the following ways:• Upon delivery to the shipping service FAN CURIER• By bank transfer, the delivery will be made only after the COMPANY bank account is credited with the price of the Products• deposit into the Company’s account by the customer
7. PRODUCT GUARANTEE
ENTERPRISES is responsible for any damage of the Products purchased on the Website. Entire responsibility for these faults and their repair lies with the manufacturer.Products marketed by ENTERPRISES are offered with the guarantee period stated in the guarantee certificates for each Product. Product details and, implicitly, their guarantee period are provided on each Products information page. Guarantee conditions are in accordance with the provisions of Law no. 449/2003 on the sale of products and associated guarantees, as well as the provisions of G.O. 21/1992 on consumer protection. When requesting the guarantee, it is required to present the defective Product in its original packaging, together with the related accessories, a copy of the tax invoice / tax receipt, as well as the original copy of the guarantee certificate. In the absence of these documents, Products may be returned to the Customer without settlement of guarantee claim.The maximum amount of damages that can be paid by ENTERPRISES to any Customer, in the case of non-delivery or inappropriate delivery, is the amount received by the Company from the Customer.